Participated in UX Design Challenge hosted by Iterate UX. As a team, I created a mental health solution for four weeks, followed by a design thinking process. The team finished the project after finding key insights based on the usability test. After the challenge, I iterated design, created high-fidelity prototypes, and did another round of usability tests.
By connecting and sharing users' mood data with selected therapists, the MindFlow allows a seamless experience for patients to track their moods, and recognize their feelings and emotions without frustration.
Patients struggled with sharing their emotions/moods with their therapists.
Help people easily communicate with their therapist in order to gain accurate treatments.
Kate : UX Designer
Kya : UX Designer
Helen : UX Designer
UX Researcher
UX Writer
UX UI Designer
Information Architect
Aug.18, 2022 - Sep.14
“ I still struggle with specifying certain emotions rather than just positive and negative feelings.”
- from user interview
“ My doctor always makes me take the assessment during my checkup, and I can never remember how my weeks went or what I was feeling....” - from Dailio App review
“ It can be hard to talk openly with a therapist if you have social anxiety disorder.” - from the mental health research article
More than 1 in 10 people globally experience a mental health problem or illness.
Also, there are many barriers, including a shortage of accessible mental health professionals, culture and language barriers, and concerns about stigma. We scooped into the stigma concern and discovered that
people have difficulties opening their minds during therapy, especially those with a social anxiety disorder (SAD).
Date : 22 - 24 Aug 2022
15 questions
(with open-ended questions)
11 responses
After understanding the general gap and needs in the secondary research phase, we conducted a user survey. We discovered that most users strongly agreed that using a mood tracker would be beneficial to improve their mental health and wellness. And also, they are willing to pay for services that help their mental health improvement.
Q.15: Do you think an app can help with mental health issues?
“Yes, I normally faced multiple moods for each day.”
“I think it probably could help. Maybe suggestions on how to cope with certain moods.”
“It depends on the issue and the person. I think apps might be good in assisting (like a mood tracker or meditation app).”
Date : 23 - 25 Aug 2022
Patient Interview
9 questions
4 interviewees chosen from survey participants
Therapist Interview
5 questions 1 interviewee
During the user interview, we discovered that patients struggle with labelling their moods and specifying certain emotions rather than just positive and negative feelings.
Also, we learned from a therapist interviewee that using mood tracking tools and sharing their data during therapy sessions could increase therapist and patient engagement.
Q to Patients : Do you find interpreting your mood to be easy? If not, what are your challenges?
Q to a Therapist: Do you think tracking patients’ daily emotions would benefit some clients?
I chose 3 of the most popular mental health app and conducted competitive audits. They offer essential features such as a mood tracker using emojis and journal spaces. However, they still need to be improvement in accessibility and security to consider everyone can use the app without frustrations and concerns.
We created two personas of patients and therapists, their user stories, and journey maps. We focused on finding the pain point and goal to increase the engagement between the patient and therapist to get more accurate diagnoses and treatments.
As a young adult having mood and anxiety disorder, I want to understand my emotions and keep memorize, so that I can explain my experience accurately to the therapist.
Scenario
David recently changed his therapist. It’s his second time seeing the therapist, so he needs to explain what he’s been feeling and experiencing the past few days.
Goals
As a therapist having many patients, I want to get more clear and accurate information from patients what they’ve experienced, so that I can provide proper treatments.
Scenario
Tara starts treating the first-time patient and tries to get as much information as possible to provide proper treatments.
Goals
Ideated several solutions based on previous key findings and focused on what kinds of apps are increase the engagement between therapists and patients.
We decided to create a better communication tool called MindFlow. By connecting and sharing users' mood data with selected therapists, MindFlow allows a seamless experience for patients to track their moods and recognize their feelings and emotions without frustration.
The team project was finished on the usability test stage. We found valuable insights from the test, and I worked independently to iterate the design and create high-fidelity prototypes.
Date: Sep.10 - Sep.11
12 Testers
Unmoderated
Task
KPIs
Users mentioned that MindFlow would have a positive impact to keep logging their moods and reducing time-consumed tasks such as exporting their data from the app to send via email. Also, they gave helpful feedback that could help to increase intuition and reduce the complexity.
7 out of 12 respondents couldn’t find a setting feature in the hamburger menu, so they ended up being off-path.
"Finding the connect button was not obvious at all. I would think to have it more prominently as a reminder on the home page. “
Some users mentioned the need for more consideration to categorize emotion tags.
“I don’t think moods should be categorized as positive or negative because it assigns some morality to emotions”
Most respondents were confused about the report-sharing process and failed to share data with a therapist.
"When I had to send data, I wasn't sure which data it was referring to and I was surprised and confused to see three options for therapists. "
